Professional Services

“Professional Services” refers to the type of services, which are based on projects. The most common types of services are:

Description of the Technical Service

“Installation and Commissioning Services” includes the necessary activities to make Reality Engine work. This service includes activities related only to the licensed / purchased Reality Engine HW and Reality Engine SW. Anything outside of the Reality Engine HW and SW, such as cabling, cameras, networking, integrations with other HW and SW, etc is out of scope of this service.

Engagement Structure

Installation and Commissioning Services can be delivered on-site or remotely. If on-site, necessary travel arrangements on top of booking a ZD TSS Engineer needs to be made. If remote, only booking a ZD TSS Engineer would be enough.

For this service to be delivered effectively, at least 2 weeks of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

Installation and Commissioning Services cover only the ZD products the customer is entitled/licensed to and only the Reality HW the Reality SW the customer uses. Any other peripherals are not in the scope of the Installation and Commissioning Services and the customer is expected to take care of the prerequisites which are needed for a successful Reality Installation and Commissioning Service.

Anything which is not listed here is not in the scope of this service:

  1. Preparing the Reality HW at the certified levels
  2. Checking the lights and filters
  3. Checking the camera outputs and camera set up
  4. Verifying tracking
  5. Installing Engine, Editor, Cook, HUB (whatever is licensed) and preparing R-Drive
  6. Applying licensing
  7. Verifying the performance of the entire environment using Reality Starter Kit
  8. Verifying the key quality using Reality Starter Kit

TSS ZD Engineer will need to work with the customer to accomplish the tasks above and the engineer may need help to adjust some of the set up outside the Reality Engine HW and SW from the customer.

Description of the Technical Service

“Reality Training” includes a standard 5-day training who would like to take care of the Reality products. After the training, tasks such as installation, setting up, upgrading the engines, controlling the engines during the broadcast can be done. Please note that Reality and Unreal Engine needs time and expertise to be fluent, but this training gets our customers going in a short time frame.

Engagement Structure

Reality Training can be delivered on-site or remotely. If on-site, necessary travel arrangements on top of booking a ZD TSS Engineer needs to be made. If remote, only booking a ZD TSS Engineer would be enough.

This training is delivered on the customer set-up, and it is a hands-on training. The customer will have the benefit to learn all the key topics on their own systems.

For this service to be delivered effectively, it is recommended to follow the trainer with hands on practices. The collaboration and using the customer studio environment as a “lab” is important. That’s why it is important to book a timeframe for which there won’t be disruptions and the team can use the studio without restrictions. At least 1 week of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

It is highly recommended to book all 5-days at once so that the training can be a continuous process. At most, diving 5 days into two sessions can be a doable setup, such as 2 days + 3 days in a short while.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

Reality Training covers the agenda below and it assumes an already working Reality Engine system is in place. The training is delivered with only 1 camera/engine, using Reality Starter Kit. Custom set up is not acceptable.

Training Agenda

Description of the Technical Service

“Lens Calibration Services” includes the necessary activities to calibrate a lens to work for VS/AR/XR setups.

Lenses can be calibrated by the tracking providers if the tracking system can send the lens information in a way that Reality accepts.

For other tracking providers, if the lens data comes with the position data to the Reality Engines over FreeD, Zero Density TSS Team can calibrate your broadcast lenses.

Note: If you have a prime lens to calibrate, please get in touch with your Business Development Manager for more information.

Engagement Structure

Lens Calibration Services can be delivered on-site or remotely. If on-site, necessary travel arrangements on top of booking a ZD TSS Engineer needs to be made. If remote, only booking a ZD TSS Engineer would be enough.

For this service to be delivered effectively, at least 2 weeks of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

The customer is expected to take care of the prerequisites which are needed for a successful Lens Calibration Service. It is very important to know that if there is a problem with the track, the problem itself amplifies greatly in the virtual environment; that’s why it is better not to spend lens calibration day in case there are questions regarding the track quality.

Note: If you would like to learn how tracking accuracy can be verified, you can contact the tracking provider or ZD TSS Team to get guidance.

The work includes setting up an AR pipeline with Reality Engine and verifying the position of an AR object against to a defined real object camera sees. That’s why there are lots of camera movements needed in addition to measurements and recording of these measurements on Reality Lens files in a defined format.

TSS ZD Engineer will need to work with the customer to accomplish the tasks above and the engineer may need help to adjust some of the set up outside the Reality Engine HW and SW from the customer.

Description of the Technical Service

On-Site Support Service is delivered to the customer “on-site”, to satisfy specific needs to achieve a specific objective. The best examples are to support our customers with their broadcast / event or helping them do some practices / tests with Reality together or helping our customers to achieve something which is scoped well (such as implementing portal window with a video wall)

Engagement Structure

On-Site Support Service will be delivered to the Customer on-site, thus necessary travel arrangements on top of booking a ZD TSS Engineer needs to be made.

For this service to be delivered effectively, at least 2 weeks of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

The details of the work to be done can be identified with Business Development Manager or ZD TSS Engineer. Agreement on how to spend the purchased days will be done before the service to be delivered.

Description of the Technical Service

Remote Support Service is delivered to the customer “remotely”, to satisfy specific needs to achieve a specific objective. The best examples are to support our customers with their broadcast / event or helping them do some practices / tests with Reality together or helping our customers to achieve something which is scoped well (such as implementing portal window with a video wall)

Engagement Structure

Remote Support Service will be delivered to the Customer remotely, thus just booking a ZD TSS Engineer needs to be made.

For this service to be delivered effectively, at least 2 weeks of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

The details of the work to be done can be identified with Business Development Manager or ZD TSS Engineer. Agreement on how to spend the purchased days will be done before the service to be delivered.

Description of the Technical Service

“Project Supervision Service” means to provide a ZD Technical Support Engineer to help the overall Project Manager with leading different parties to achieve a specific event / broadcast.

The best examples are to get in touch with track providers, designers, camera operators, etc to guide them on what is needed to achieve the expected results.

Please note that a Project Manager on the customer site needs to own the overall project success, and ZD TSS Engineer can only be an assistant to the Project Manager.

Engagement Structure

Project Supervision Services will be delivered to the Customer on-site, thus necessary travel arrangements on top of booking a ZD TSS Engineer needs to be made.

For this service to be delivered effectively, at least 2 weeks of lead time is needed for ZD TSS Engineer to make necessary preparations and deliver a quality service during the time booked.

All the prerequisites needed to deliver the service will be shared by the TSS Engineer before the service itself.

Service Details:

The details of the work to be done can be identified with Business Development Manager or ZD TSS Engineer. Agreement on how to spend the purchased days will be done before the service to be delivered.

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